Table of Contents
Client
Orient Express NYC is an intimate cocktail bar located in Manhattan’s West Village, inspired by the legendary luxury train of the same name.
Designed to evoke the feeling of a vintage European train carriage, the space features curved ceilings, warm wood interiors, and dim lighting that creates a sense of old-world glamour and nostalgia. Guests are immersed in an atmosphere that blends storytelling with design, offering a unique escape from the surrounding city.
The concept centers around expertly crafted cocktails and a refined yet relaxed social experience, making it a destination for date nights, small gatherings, and late-evening drinks. Its intimate scale and distinctive design set it apart within New York’s highly competitive bar scene.
As a brand built on atmosphere, narrative, and immersive design, Orient Express NYC required a digital presence that could capture its unique identity, communicate its offering clearly, and guide users seamlessly toward reservations and visits.
Partnership
Orient Express NYC engaged Gourmet Marketing to design and develop a digital experience that reflects its immersive concept, atmospheric design, and distinctive positioning within New York’s competitive nightlife landscape.
As a hospitality-specialized digital marketing agency, we approached the project with a focus on translating the venue’s narrative-driven identity into a visually engaging and performance-driven digital platform. Our work centered on website design and development, ensuring the brand’s inspiration and experiential offering were clearly communicated.
We structured the site architecture to highlight key elements of the experience, including ambiance, cocktails, and concept storytelling, while guiding users toward reservations with clarity and ease. Navigation was streamlined across key touchpoints to reduce friction and support both discovery and conversion.
A responsive website framework was implemented to ensure optimal performance across desktop, tablet, and mobile devices, aligning with the expectations of a digitally driven nightlife audience.
In parallel, the platform was structured to support search visibility and local SEO performance, positioning the venue within high-intent searches related to cocktail bars, date-night destinations, and nightlife experiences in New York.
The result is a refined digital platform that captures the essence of Orient Express NYC, strengthens its presence within the West Village bar scene, and supports consistent, reservation-driven engagement.
The Results
75% increase
Direct booking revenue compared to previous year
5% increase
Conversion following .com redesign
25% increase
Contribution of Direct bookings in channel distribution
On Your Mark,
Get Set,