Are repeat guests few and far between?
Per Sailthru, the probability of selling to an existing customer is 60 – 70%, while the probability of selling to a new prospect is 5 – 20%. Customer acquisition costs are too high for you to rely solely on new customers walking in.
But how do you keep your hotel guests coming back? What can you do to create a lasting impression with them?
Here are seven hacks you should know about.