You want your hotel to run efficiently.
You have standards for your employees, and you want to see them succeed in their roles. You’re committed to developing procedures and systems that help them remain productive and complete their tasks with confidence.
Putting your staff in the best position to improve your business is like conducting an orchestra. You need to lead everyone to achieve a single purpose, and everyone has a different role to play to make the concert a success.
Here are several tips to help you boost the performance of your team.
Hire The Right People
Human resources is a major challenge for most businesses. But building a winning team will require that you bring on the right people for the roles they will be filling.
The right person for the role isn’t always the most experienced, most knowledgeable, or even the most skilled. It’s someone who’s willing to learn and do their job with excellence. Keep this in mind when hiring – personality and fit does matter.
Create Unity By Focusing On Goals
Team unity can be a challenge. Departments can become increasingly siloed, and even within each branch, there can be issues with group dynamics.
Unless there are major issues to be addressed, don’t focus on the problem. Most issues people get wound up about are minor or petty. Instead, get your team members to focus on key objectives they can commune around and help achieve.
Also, allow your staff to come up with unique solutions to problems all on their own, especially as it pertains to the tasks they are responsible for. Offer guidance where needed.
Identify Your Leaders
Every department needs a leader. Leaders help keep teams accountable, reach their goals, and furnish them with the resources they need to complete their tasks.
Don’t merely look for people with leadership experience. Look for people that are good examples for others to follow. Don’t just look for people that drive the team. Look for people that are willing to go the extra mile to see that all work is completed to your satisfaction.
Inspire & Incentivize
If you’ve been frustrated in your efforts to motivate your team, remember this: You can’t motivate them – you can only inspire them. You can point to examples of excellence. You can share what you expect of them. You can cultivate a culture of quality. But only people that resonate with your values will be inspired and then motivated by them.
Also, incentivize your staff with personalized rewards. Rewards are always more meaningful when they are tailored to the individual. Additionally, incentivizing growth will help you retain your best talent. Rehiring and training new hires is expensive, and it’s often better to hold onto existing employees, especially if you’re satisfied with their performance.
Pursue Excellence, Not Perfection
You need to demonstrate what excellence means to your company. But your team members – especially new hires – need some room to make mistakes. People learn quickly when they do something wrong, so mistakes can be a great teacher.
If you’re looking for perfection, you may never find it. But people will live up to high standards if they feel connected to your mission. If you offer grace where others might be inclined to reprimand, you’ll give your staff opportunities to grow and develop to their full potential.
Many of your team members will be in direct contact with your customer. They represent your business. As such, it’s important to invest in them and train them to be as effective as they can be. Leaving a positive impression with your guests will help grow your business, so create a culture where your employees are empowered to make things right for your guests.