If you’re not careful, your check-in process can become a major bottleneck in your business.
While this may not cause you to lose business in the immediate, your guests may not return if they find the waits at the front desk to be too long. That can affect your property’s profitability long-term.
The good news is that technology can be leveraged to make bookings, check-in, and checkout more efficient. There is no shortage of powerful systems you can use to boost efficiency.
What’s more, many of them handle more than just booking. Some are fully integrated solutions that allow you to manage the entirety of your property’s operations.
Here are five systems that can enhance your check-in process.
Maestro PMS is perfect for smaller properties. It’s a cloud-based solution that handles front desk, sales, reservations, dining, and much more. If you’re looking for an all-in-one software that does it all, Maestro is worth a look.
Maestro offers great customer support and even includes a housekeeping app. The software may not be the easiest to learn, which is one of the downsides of this platform. They do not share the cost of their solution on their website, but you can request a live demo to get started and find out more.
Oracle Hospitality OPERA Cloud Services
OPERA is a fully mobile solution, and its price point is reasonable even for smaller operations. The software is also scalable and can grow with you. Whether you only have one property or multiple properties, it could potentially meet your needs.
Some of the other advantages include the ability to manage accommodation and housekeeping. It also offers support for multiple languages and global currencies. The checkin and checkout process could be more efficient, which is the main downside of OPERA.
Hotelogix is a system that was developed especially for small and medium sized hotels. This app integrates with your front desk, accounts, restaurant(s), and travel agents. It also plays nice with popular OTAs like TripAdvisor, and has a multi-device booking engine.
Like Maestro, Hotelogix can take some time to learn, and it only supports U.S. currency. It can also be a long wait for bug fixes.
As for price, with the Hotelogix platform, you pay for what you use.
Frontdesk Anywhere is an easy-to-use system that allows you to manage your property, booking, revenue management, and even reputation management via online reviews. You can also integrate with major OTAs.
Frontdesk Anywhere claims their software is affordable but does not display the price on their website. If you’d like to learn more, book a demo.
Guestline’s Rezlynx PMS works on any device, integrates with a variety of solutions, and can be used for a hotel property of any size. You can even create branded HTML email templates with Rezlynx. The software’s connection to the cloud can be problematic at times, which is one of the few issues of the software.
Although Guestline doesn’t have pricing tables on their website, you can fill out their form and request that a representative get in touch with you to discuss the details.
When it comes to hotel booking systems, there isn’t a one-size-fits-all solution. The right software for you might not be the right app for another hotel business.
Your goal should be to find the right fit. Otherwise, you could end up wasting money on a system that doesn’t enhance the customer experience. And, if it’s not making things better for the customer, it’s not making things better for you either.
The research process may require some time and effort, but if you find the perfect system for your hotel, it will have been worth it.